Privacy Policy

This Privacy Policy explains how Shuffle Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect and use information fairly, securely and only for legitimate business, legal and operational purposes.

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Information we collect

The information handled by Shuffle Casino depends on how you use the website and services. Some information is provided directly by you, while other information is collected automatically when you access the website or use an account. We try to collect information that is relevant to operating an online casino and meeting our responsibilities.

In this review

Account and identity information

When you register, update an account or communicate with us, we may handle details such as your name, date of birth, contact details, account login information, preferences and records of your communications. We may also handle information needed to confirm that an account belongs to the person using it and that the player meets applicable eligibility requirements.

Verification and compliance information

To help protect the platform and its players, we may request verification documents or other information used for identity, age, account security, responsible gaming, anti-fraud and compliance checks. This may include information shown in identity documents, confirmation of residential details, source-related information where appropriate, and records of checks carried out during the account relationship.

Payment and transaction information

We handle records relating to deposits, withdrawals, wagers, game activity, account balances, bonuses or promotions where applicable, and other transactions connected with the services. Payment providers may process payment details on our behalf. We may receive transaction confirmations and limited payment information needed to reconcile payments, prevent misuse and maintain accurate account records. We do not need to handle every detail of a payment method in order to provide the service.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, language settings, access times, referring pages and information about how features are used. We may also record security events, error reports and activity associated with an account. This information helps us operate, maintain and improve the website, investigate technical issues and identify unusual or harmful activity.

How we use personal information

Shuffle Casino uses personal information for purposes connected with providing and managing the services. The purposes may include the following:

Creating, verifying and administering player accounts.
Providing access to games, account features and other requested services.
Processing deposits, withdrawals and other account transactions.
Confirming identity and eligibility, and carrying out age, security and account checks.
Detecting, preventing and investigating fraud, money laundering, collusion, hacking, account takeover and other misuse.
Meeting legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the services.
Responding to questions, complaints, support requests and other communications.
Maintaining website security, troubleshooting problems and monitoring performance.
Understanding general usage patterns so that website features and services can be improved.
Sending service-related messages, such as account, transaction, security or policy updates.
Sending marketing communications where this is permitted and where you have provided consent or another appropriate permission.

Depending on the purpose, information may be handled because it is needed to provide a service you have requested, to maintain account security, to meet a legal obligation, to protect the legitimate interests of the website and its users, or because you have given consent. Where consent is used for marketing or optional technologies, you can withdraw it at any time. Withdrawing consent does not affect processing that was carried out before the withdrawal.

Sharing information

Personal information may be shared with carefully selected service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, customer support, information technology, hosting, security, communications, analytics or similar functions. They should only use information for the services they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, the website or the public; to investigate suspected unlawful or harmful conduct; to enforce applicable terms; or to respond to a valid request from an authorised authority. We do not disclose personal information more broadly than is reasonably needed for the relevant purpose. If information is handled by a provider outside Australia, appropriate safeguards may be used where required.

Cookies, security and data storage

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or identifier stored on your device that can help a website remember settings, maintain a session, understand general website activity and support security. Some cookies are needed for core functions, while others may help with performance, preferences, analytics or relevant communications.

You can manage or restrict cookies through your browser settings. Depending on the browser and the type of cookie, you may be able to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you disable cookies, some account or website functions may not work as intended. Browser settings do not necessarily remove information that has already been collected for a lawful purpose.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate and procedures for responding to suspected incidents. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep account credentials confidential.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to technical and legal requirements.

Your privacy rights and choices

You may have rights concerning the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and the requirements that apply to the request. We may need to verify your identity before acting on a request, especially where the request relates to account security or sensitive information.

Access: ask for information about the personal information we hold about you and, where appropriate, request a copy.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where another lawful basis for keeping it does not apply.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available.
Information about use: ask for general information about how your personal information is collected, used or shared.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@shufflecasino.best. Please describe your request clearly and provide enough information for us to understand what you are asking about. We will consider and respond to requests within a reasonable timeframe. If we cannot complete a request, we will generally explain the reason, subject to legal, security and confidentiality limitations.

Deleting information or closing an account may not remove every record immediately. We may need to retain certain information for legal, security, dispute resolution, fraud prevention, transaction or record-keeping purposes. We may also keep a limited record of a privacy request so that it can be managed and documented.

Marketing and service communications

We may send messages needed to operate an account, confirm transactions, provide security notices or communicate important service and policy changes. These are service communications and may continue where necessary, even if you opt out of marketing. Promotional communications can be stopped by withdrawing marketing consent or following the unsubscribe instructions provided. We aim to process marketing preferences promptly, although a message already prepared or sent may still reach you.

Updates and questions about this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Where a change is significant, additional notice may be provided through the website or an account communication where appropriate. The updated Policy will apply from the date it is published unless a different date is stated.

By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is handled, you should stop using the relevant services and contact us with any questions or concerns. For privacy requests, access requests, corrections, deletion requests or withdrawal of marketing consent, contact support@shufflecasino.best.

This Policy is intended to provide clear general information about privacy practices for players in Australia. It does not limit any privacy rights that cannot lawfully be excluded or reduced.