Responsible Gaming

Shuffle Casino supports a safe, balanced and informed approach to gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial pressure. Please read this information before you play and use the available tools to keep your gambling within limits that are right for you.

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Our commitment to responsible gambling

Responsible gambling means staying in control of how much you spend, how often you play and how gambling fits into your life. Shuffle Casino encourages players to make considered decisions and to treat casino games as paid entertainment. Outcomes are based on chance, and no strategy can guarantee a win.

In this review

Gambling should never be used to repay debts, cover household expenses, replace income or solve personal problems. Before depositing or playing, consider whether the money is genuinely available for entertainment. If losing the amount would affect your rent, bills, savings or essential spending, do not gamble with it.

You must be legally entitled to gamble in your location and meet the applicable minimum age requirement. In Australia, gambling is generally restricted to people aged 18 or over. You should also follow any rules that apply in the state or territory where you are located.

Responsible gambling is a shared responsibility. We aim to provide clear information and practical account controls where available. You are responsible for deciding whether gambling is suitable for you, setting boundaries before you play and asking for help if gambling begins to cause concern.

Tips for keeping gambling under control

A plan made before you start playing can help you keep gambling separate from other parts of your life. Take a moment to decide what you can comfortably spend and how much time you are willing to use. Do not change the plan simply because you are winning or trying to recover a loss.

Set a spending limit for each session, day or week, and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Only gamble with money set aside for entertainment after essential expenses are covered.
Never borrow money, use credit intended for necessities or sell possessions to fund gambling.
Do not chase losses by increasing bets or playing for longer than planned.
Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
Keep gambling separate from work, study, family commitments and social activities.
Do not rely on wins to pay bills or expect gambling to provide a regular income.
Check your account activity and deposits regularly so that your actual spending is clear.
Consider discussing your gambling boundaries with someone you trust.

It is important to remember that gambling results are random where games are based on chance. Previous results do not change the likelihood of future results. A losing streak does not mean a win is due, and a recent win does not make another win more likely. Setting a budget does not remove the risk of loss, but it can help you make decisions before emotions take over.

Account controls and breaks from gambling

If you want more control over your play, review the responsible gambling settings available through your account or contact the appropriate support team through the website. Depending on the service available, controls may include deposit limits, loss or wagering limits, session reminders, time-outs and account activity information.

A limit should be chosen before gambling begins and set at an amount you can afford to lose. A limit is not a guarantee that you will win or that you will never experience harm. It is a planning tool designed to help you stay within a pre-decided budget. If a limit is reached, do not attempt to work around it by opening another account or using another person’s account.

Taking a break can be useful if gambling is becoming less enjoyable or is taking more time than intended. A temporary time-out can create space to review your habits, talk with someone you trust and decide what you want to do next. During a break, do not seek alternative gambling services to continue playing.

Self-exclusion is a stronger step for anyone who wants to stop gambling for a defined period or indefinitely. If you request self-exclusion, follow the instructions provided and do not try to bypass the restriction. You should also consider blocking access to gambling websites or applications, removing saved payment methods and asking a trusted person to support your decision.

If you are concerned that you may open another account or continue gambling elsewhere, seek independent support as soon as possible. Account controls work best when they are combined with practical changes, honest conversations and professional guidance where needed.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. Gambling may be becoming harmful if it affects your mood, relationships, work, study, health or ability to meet financial responsibilities.

Warning signs may include

Spending more money or time gambling than you planned.
Trying to win back money after a loss or feeling unable to stop during a session.
Thinking about gambling frequently or feeling restless when you cannot play.
Hiding or minimising how often you gamble or how much you spend.
Borrowing money, missing payments or selling belongings because of gambling.
Using money intended for food, rent, bills, savings or other essential needs.
Feeling anxious, guilty, irritable or low because of gambling.
Arguing with family, friends or colleagues about your gambling.
Missing work, study, appointments or social activities to gamble.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Returning to gambling after deciding to stop or take a break.
Believing that a large win is the only way to solve financial problems.

One warning sign can be enough reason to pause and review your gambling. You do not need to wait for a serious financial loss or crisis before asking for help. Speaking openly with a trusted person or a qualified support service can make it easier to take the next step.

Getting help and taking action

If gambling is causing concern, stop playing and avoid making further deposits while you consider your options. Review the responsible gambling controls available to you, request a break or self-exclusion where appropriate, and remove easy access to funds used for gambling. If money has become a concern, prioritise essential expenses and seek independent financial guidance.

Support is available through gambling help services, state and territory health services, financial counsellors and mental health professionals in Australia. You can search for official Australian government or state-based gambling support information online. These services can provide confidential guidance, help you understand your options and support both people who gamble and those affected by someone else’s gambling.

You may find it helpful to tell a family member, friend or another trusted person what is happening. Ask them to help you keep track of your spending, support a self-exclusion decision or provide encouragement while you take a break. If gambling is connected with severe distress or thoughts of self-harm, seek urgent assistance from emergency or crisis services in your area.

If you have questions about the responsible gambling features or account controls available on Shuffle Casino, use the support options provided on the website. Do not provide another person with access to your account, and do not use someone else’s account to continue gambling. Taking action early is a practical and positive step towards staying in control.