Shuffle Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Shuffle Casino. Please read them carefully before creating an account, depositing funds or placing a wager. By using the website or any related service, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Shuffle Casino regarding your use of the website, player account, games, promotions, payment facilities and other services made available through the platform. They apply whether you access the website using a computer, mobile phone, tablet or another supported device. Other notices, rules and policies published on the website may also form part of this agreement where they relate to a particular service.

In this review

You should read these terms before using Shuffle Casino and check them regularly for updates. If you do not agree with any part of the terms, you must not create an account, deposit funds or use the services. Continuing to use the website after an update is published may be treated as acceptance of the revised terms. If a separate promotion, game or service has additional conditions, those conditions will apply to the relevant activity and should be read before you take part.

Eligibility and lawful access

You must be legally entitled to access and use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and satisfy any other eligibility conditions shown on the website. Shuffle Casino may refuse access where a person does not meet the relevant legal or account requirements. You are responsible for checking that online gambling is lawful for you before using the platform.

You must provide accurate, current and complete information when registering or using an account.
You must not use the website if you are under the applicable legal gambling age.
You must not access the services from a location where gambling or the relevant service is prohibited.
You must comply with all applicable laws, regulations and notices that apply to you.
You must use the services for your own personal purposes and not on behalf of another person or organisation.

Shuffle Casino may change, suspend or discontinue part of the website or its services where reasonably required for legal, technical, security, operational or responsible gambling reasons. These terms do not remove or reduce any mandatory rights or protections available to consumers under applicable Australian law.

2. Accounts, identity checks and security

Some services may require you to create a player account. You are responsible for ensuring that the details on your account remain accurate and up to date. If your name, address, payment information or other relevant details change, you should update the information through the available account facilities or contact options on the website. Shuffle Casino may ask you to confirm or update information before allowing further use of an account.

Identity, age, address and payment checks may be carried out at registration, before a transaction, during account use or at another appropriate stage. You may be asked to provide documents or information for verification, fraud prevention, anti-money laundering checks, responsible gambling purposes or to meet other legal and operational requirements. Any documents supplied must be genuine, valid, readable and related to you. Delays may occur while checks are being completed.

Keeping your account secure

You must keep your login details confidential and take reasonable steps to prevent unauthorised access to your account. You should use a secure password, avoid sharing access details and log out after using a shared device. You must notify Shuffle Casino through the contact options provided on the website if you believe that your account has been accessed without permission, your details have been compromised or a transaction appears unfamiliar.

You are generally responsible for activity carried out through your account unless you have promptly reported unauthorised access or another security issue. Shuffle Casino may restrict, suspend or review an account where it reasonably considers that security has been affected, account details are inaccurate, the account is being misused or these terms may have been breached.

One account and personal use

Unless the website expressly states otherwise, you should maintain only one personal account. Accounts must be used for genuine personal entertainment and wagering purposes, not on behalf of another person, business or organisation. You must not use the platform to disguise the source of funds, facilitate unlawful activity, evade account controls or interfere with the normal operation of the website.

Do not share your account with another person or allow another person to place wagers through it.
Do not open additional accounts to avoid restrictions, verification requirements or promotional conditions.
Do not use false, misleading or stolen information during registration or account activity.
Do not use a payment method unless you are authorised to use it.
Tell Shuffle Casino promptly if you identify suspicious activity or an incorrect account transaction.

3. Deposits, wagers, withdrawals and promotions

You may deposit funds only using a payment method that is in your name or that you are otherwise authorised to use. Payment providers may apply their own terms, verification procedures and fees. Shuffle Casino may decline, reverse or delay a transaction where it cannot be processed, where the payment method is not supported, where information is incomplete or where additional checks are required.

You should review transaction details before confirming a deposit or wager. Once a wager has been accepted, it will normally be governed by the rules of the relevant game or market. A wager may be cancelled, rejected, corrected or declared void where there is a clear error, technical failure, unauthorised activity, an incorrect price or another circumstance described in the applicable game or service rules. The rules shown for a particular game or product take priority where they address a specific matter.

You are responsible for checking that the amount, selection and other details of a wager are correct before confirming it. Internet delays, device faults or connection problems may affect how information is displayed or transmitted. If you believe a transaction or wager has been recorded incorrectly, you should raise the issue using the support or contact options shown on the website.

Withdrawals and payment reviews

Withdrawals may be subject to account verification, payment checks, anti-fraud controls, legal requirements and any applicable game or promotion conditions. Funds may be returned through an eligible method and may not always be returned using the same method as a deposit. You should ensure that your payment information is accurate and that the account receiving funds belongs to you where required.

Shuffle Casino may hold, delay or refuse a transaction where it reasonably suspects fraud, misuse, unlawful activity, a third-party payment, a chargeback or a breach of these terms. A review does not necessarily mean that wrongdoing has occurred, but further information may be needed before the transaction or account can be completed. You remain responsible for any fees or charges imposed by your bank or payment provider.

Promotional offers

Promotions, bonuses, free bets, rewards and other offers are available only when expressly displayed by Shuffle Casino. Each offer may have its own eligibility rules, expiry date, wagering requirements, game restrictions, maximum or minimum conditions and withdrawal rules. You should read the full promotional terms before opting in or making a deposit. If there is a conflict between these general terms and a specific promotion, the promotion terms will apply to that offer.

A promotion may be limited to eligible accounts, payment methods, games, territories or periods.
Only one account or offer may be permitted where the promotional terms say so.
Shuffle Casino may remove or withhold a promotional benefit if participation is not genuine or if the offer has been misused.
Promotional funds and winnings may be subject to conditions before they can be withdrawn.
Offers may be changed, suspended or withdrawn where required for legal, technical, security or operational reasons.

You must not use a promotion in a way that is fraudulent, unfair, automated or intended to avoid the stated conditions. This may include opening linked accounts, using another person's payment method, manipulating game outcomes or taking steps designed solely to obtain an offer without genuine participation. Where misuse is identified, Shuffle Casino may cancel the relevant benefit and take other action permitted under these terms.

4. Responsible gambling, compliance and account restrictions

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose and should set personal limits on the time and funds you spend. Never chase losses by increasing your stakes or borrowing money to gamble. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Shuffle Casino may provide tools and information to help you manage your play. Depending on the facilities available, these may include deposit limits, wagering or loss limits, time reminders, activity statements, cooling-off options and self-exclusion. A request to restrict or close an account may take effect according to the relevant process. You should not attempt to avoid a restriction by opening another account or using another person's account.

Set a budget before you begin and do not exceed an amount you can comfortably afford to lose.
Take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.
Do not treat gambling as a source of income or a solution to financial difficulty.
Use available account controls if you want to reduce or stop your play.
Seek independent help if gambling is affecting your wellbeing, finances or relationships.

Shuffle Casino may monitor account activity and conduct checks to support responsible gambling, prevent fraud, identify unusual behaviour and comply with legal obligations. Information may be requested about your identity, source of funds, source of wealth, payment activity or gambling behaviour. If you do not provide requested information, or if the information cannot be verified, access to some or all services may be limited.

Suspension and closure

Shuffle Casino may suspend, restrict or close an account where it reasonably believes that you have breached these terms, provided inaccurate information, used an account improperly, failed a verification check, engaged in fraud or collusion, misused a promotion, created a security risk or acted unlawfully. An account may also be restricted for technical, regulatory, operational or responsible gambling reasons.

If an account is closed or suspended, you must not attempt to create or use another account without permission. Subject to applicable law and the outcome of any review, legitimate cleared funds may be dealt with through an available payment process. Funds connected with fraud, unlawful activity, chargebacks, third-party payments or a breach of these terms may be withheld or handled as permitted by law.

5. Website use, privacy, liability and changes

The website and services are provided for personal use. You must not copy, modify, reproduce, distribute, reverse engineer, interfere with or attempt to gain unauthorised access to any part of the platform. You must not introduce malicious code, use automated tools to extract information, overload the website or do anything that could impair its availability, security or performance.

Website content, software, branding, graphics, text, designs and other materials may be protected by intellectual property rights. You may view and use them only as permitted for normal personal use of the services. No ownership rights are transferred to you. Any third-party content or links remain subject to the terms and policies of the relevant third party.

Reasonable care may be taken to keep information on the website accurate and available, but online services can be affected by maintenance, telecommunications problems, device issues, software faults, cyber incidents and other events outside reasonable control. Shuffle Casino does not guarantee that the website or every game will always be available, uninterrupted, secure or free from errors. You should check important account and transaction information before relying on it.

To the extent permitted by law, Shuffle Casino is not responsible for loss caused by your failure to keep account details secure, use of an unsupported device, interruption outside reasonable control, inaccurate information supplied by you, misuse of the services or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Privacy and communications

Personal information is handled in accordance with the Shuffle Casino Privacy Policy. By using the services, you acknowledge that information may be collected, used, stored and disclosed for account administration, payments, verification, security, responsible gambling, legal compliance, customer support and other purposes described in that policy. You should read the Privacy Policy for more information about your privacy choices and rights.

You may receive service messages about your account, transactions, security, verification and changes to the services. Marketing communications, where used, may be managed through the options provided in the relevant message or account settings. You should keep your contact and notification details current so that important account information can reach you.

Changes, complaints and applicable law

These terms may be updated from time to time to reflect changes to the services, legal requirements, security measures or business operations. The current version will be made available on the website, together with the date or other information needed to identify an update. If a change is important, Shuffle Casino may provide additional notice where appropriate. You should review the terms before continuing to use the services.

These terms are intended to operate together with applicable Australian laws and any mandatory rights or protections that apply to you. If a court or competent authority finds part of these terms invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. Questions or complaints should be raised using the support or contact options displayed on the Shuffle Casino website. Please provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information.